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Frequent questions

Newsletter

What benefits do I get by subscribing to the newsletter?

By subscribing to our newsletter, you'll gain exclusive access to offers and discounts, stay up to date on the latest bag trends, receive personalized style advice, access exclusive content, participate in competitions and special events, and receive updates on stock and restocks. . of products.

Plus, you'll enjoy priority customer service.

Join today to take advantage of these benefits!

How do I become a VIP member?

To become a VIP member, we invite you to reach a specific level of purchases or engagement with our brand. Once you meet the requirements, you will receive an exclusive invitation to join our VIP program, where you will enjoy additional benefits, such as exclusive discounts, access to products before anyone else, and personalized treatment. We are excited to have you as our VIP!

Orders, Payments and Shipping

What payment methods do we accept?

1. Credit and Debit Card: We accept credit and debit cards from major networks, such as Visa, MasterCard, American Express, and more. You can use these options to make purchases safely and conveniently.

2. Mercado Pago: We offer the payment option through Mercado Pago, a reliable online payment platform that allows you to make transactions safely using various methods, such as credit cards, debit cards, bank transfers and cash at payment points authorized.

3. PayPal: We also accept PayPal, a globally recognized online payment platform. With PayPal, you can make purchases securely by linking your bank account or credit card, giving you an extra layer of protection for your transactions.

These payment options are designed to give you flexibility and convenience when shopping at our online store, ensuring you can choose the method that best suits your preferences and needs.

How do I track my order?

1. Access the following link: Tracking Link .

2. Enter the tracking code you received when making your purchase. Be sure to enter the code as necessary to obtain necessary information about your order.

3. On the tracking page, you will be able to see updated information about the status and location of your order. This includes details such as the shipping date, shipping progress, and estimated delivery date.

If you have any additional questions or are experiencing issues tracking your order, please feel free to contact us for additional assistance. We are here to help you stay close to your purchase and ensure a satisfactory shopping experience!

What are the delivery costs?

National Shipping:

Our parcel service offers flexible shipping options within the country. The cost varies depending on the option you choose. For standard shipping, the price is $120, with a delivery time of 1 to 10 business days. If you are looking for faster delivery, our express package option is available for $250 and ensures delivery in just 1 to 3 business days.

International deliveries:

For international shipping, the cost will vary based on your zip code (ZIP) and destination location. Contact us to obtain a specific quote for your international shipping and we will provide you with detailed information on the corresponding costs and delivery times.

Returns

How do I return an item?

For detailed information on our return policies, we invite you to contact our customer service team. Our knowledgeable staff will be happy to provide you with all the information you need and help you with any questions or concerns you may have. We are here to ensure that you have a satisfactory shopping experience and are fully informed about our return policies. Don't hesitate to contact us at any time!

Free Shipping on All Products.

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